HOW IT WORKS
Reserve Your Date
Choose your package, enter your wedding date, and reserve your kit.
We Ship the Kit
Your camera kit arrives before your wedding with everything you need: charged cameras, batteries, simple instructions, return label, and tips for what to capture.
Pick Your People
Hand the camera to the bridesmaid, groomsman, sibling, cousin, or friend who is already in the middle of the fun. No professional experience needed.
They Film the Real Stuff
Getting ready, private jokes, dance floor chaos, speeches, late-night hugs, behind-the-scenes moments — all the things a traditional wedding film can miss.
Mail It Back to Us
When the wedding is over, pack everything back in the box and use the prepaid return label. We make the return process simple.
Our Team Edits
You get the raw footage back quickly, then our wedding film team turns the best moments into an edited film that feels personal, nostalgic, and real.
EVERYTHING YOU NEED.
NOTHING YOU DON'T.
Small, simple, and always ready. Luv Film captures the whole week of your wedding while you stay present with the people you love.
FILMED BY YOUR PEOPLE
PRE-CHARGED & READY
HIGHLIGHT FILM IN 2–3 WEEKS
RETRO 4K CAMCORDER
EVERYTHING ELSE
YOU MIGHT WONDER.
Booking, shipping, returns, damage, edits the full rundown. Still not finding what you need? Email hello@luvfilm.co.
Booking & Dates
How far in advance should I book?
6-8 months, limited kits, calendar blocks
Can I change my date after booking?
Free date changes.
Can I extend my rental?
Up to 14 days, destination + honeymoon use case.
Do you offer custom packages or more than two cameras?
Email, case by case.
Shipping
Do you ship internationally?
US + Canada, fly-with-camera play, email to arrange.
What if the camera doesn't arrive on time?
Every package ships with tracking and we monitor every shipment. If your kit hasn't arrived 48–72 hours before your event, email us at hello@luvfilm.co and we will expedite a replacement immediately.
How do I return the camera? / What if I lose the return label?
Repack the camera and accessories in the original box, apply the prepaid UPS return label, and drop it at any UPS location within 72 hours of your event date. Keep your drop-off receipt for your records. Responsibility for the package stays with you until we confirm receipt in good condition, as described in Section 13 of the Rental Agreement.
What if my return date falls on a Sunday or holiday?
Drop the package at UPS the next business day if the carrier is closed on the final day of your rental period. If you anticipate any delay returning your camera, email hello@luvfilm.co before the rental period ends and we'll work with you.
The Camera
What if the camera doesn't work when I receive it?
Pre-tested, QR tutorial, text us and we'll get you sorted; include the simple test-the-camera-on-arrival steps in friendly language.
Tech specs: memory and battery
256 GB, ~8 hours footage, 3-4 batteries, charger included, no couple has come close to the limits.
How do I return the camera? / What if I lose the return label?
Repack the camera and accessories in the original box, apply the prepaid UPS return label, and drop it at any UPS location within 72 hours of your event date. Keep your drop-off receipt for your records. Responsibility for the package stays with you until we confirm receipt in good condition, as described in Section 13 of the Rental Agreement.
What if the camera gets damaged?
Standard cosmetic wear is on us. Significant damage or loss is the customer's responsibility, including repair charges up to $700 per camera, full replacement cost if the camera is lost or damaged beyond repair, and a Loss of Use Fee for the days the camera is out of service. Specific charges and procedures are in Section 13 of the Rental Agreement. The payment method you booked with stays on file and authorizes us to charge for any amounts owed.
Footage & Edits
Turnaround
Raw in ~1 week, film in ~2-3 weeks, both "typically".
Can I pick the music or influence the edit?
Order notes at checkout.
Can you edit in a specific style?
Fun requests welcome, references in order notes.
Can I request changes to my film?
One round of minor revisions within 14 days.
How long do you store my footage?
Download within 30 days, retained 90.
Will you edit footage from my own camera?
On request, email.
iPhone Film
How does the iPhone Film package work?
Before your wedding, we send you a custom QR code and private upload link. Your guests scan the code from their phones and upload the videos they captured throughout the day. After the wedding, our team organizes the footage, sends you the raw files, and edits a 2–5 minute highlight film from the best moments.
Do we need to rent a camcorder for this package?
No. This package does not include a camcorder rental. It is designed for couples who want the Luv Film editing style using footage their guests already captured on their phones.
Who should upload footage?
Anyone who filmed your wedding. Family, friends, bridesmaids, groomsmen, siblings, guests — whoever captured a moment. The more people who upload, the more footage we have to build your final film.
Is this only for iPhone footage?
The package is called iPhone Film because most guests film on iPhones, but guests can upload phone videos from most modern smartphones.