Terms of service

TERMS & CONDITIONS

Last updated: May 2026

1. About these Terms

These Terms and Conditions ("Terms") govern your access to and use of the website located at luvfilm.co (the "Site") and any services, products, or content offered through the Site (collectively, the "Services"). The Site and Services are operated by All Season Digital, LLC, a California limited liability company doing business as Luv Film Co ("Luv Film Co," "Luv Film," "we," "us," or "our"). By accessing the Site, placing an order, or otherwise using the Services, you ("Customer," "you," or "your") agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Site or Services.

2. Relationship to other policies

These Terms work together with the following policies, each of which is incorporated into these Terms by reference:

(a) the Luv Film Co Rental Agreement, which you accept at checkout and which governs every aspect of the equipment rental, the editing services, and any refund eligibility;

(b) the Refund & Cancellation Policy;

(c) the Shipping & Delivery Policy; and

(d) the Privacy Policy.

If anything in these Terms appears to conflict with the Rental Agreement, the Rental Agreement governs. The Rental Agreement is the controlling document for any rental-related dispute.

3. Eligibility

You must be at least eighteen (18) years of age and capable of forming a legally binding contract under applicable law to use the Services. By using the Site, you represent and warrant that you meet these requirements. You agree that no person under the age of 18 will be permitted to sign for, receive, take possession of, transport, operate, or return any Equipment on your behalf or on behalf of any guest.

4. Services Provided

Luv Film Co offers rental of consumer-grade camcorder equipment ("Equipment") together with associated post-production video editing services ("Editing Services," and together with the Equipment, the "Services"). The Equipment is shipped to the Customer's address before a scheduled wedding, anniversary, bachelorette or bachelor party, or other event identified on the order confirmation (the "Event"), used by the Customer and their guests during the rental window, and returned by the Customer using the prepaid shipping label provided by Luv Film Co. After receipt of the returned Equipment, Luv Film Co provides the Customer with raw footage and a professionally edited highlight film as described in the applicable package and in the Rental Agreement.

The full terms governing the Equipment rental, the rental period, the Customer's obligations regarding the Equipment, pre-event verification, damage, loss, return, and all other rental-specific matters are set forth in the Rental Agreement and are not duplicated in full here.

5. Booking and Payment

All bookings are placed through the Site and require payment in full at the time of booking. Customers select a package, provide their Event date, and complete checkout using a supported payment method.

By placing an order, the Customer expressly acknowledges and agrees that the full amount paid at the time of booking constitutes a non-refundable retainer (the "Retainer"), as described in Section 5 of the Rental Agreement. The Retainer is fully earned by Luv Film Co at the moment of booking. Refund eligibility is limited to the scenarios expressly described in Section 11 of the Rental Agreement (the "Luv Film Co Promise") and summarized in our Refund & Cancellation Policy.

All prices are stated in U.S. dollars. Applicable taxes will be calculated and added at checkout where required by law. Luv Film Co reserves the right to modify pricing, package contents, or availability at any time and without prior notice, except with respect to confirmed bookings.

Luv Film Co reserves the absolute right to refuse, decline, suspend, or cancel any order placed by any person at any time, for any reason or no reason, as set forth in Section 2 of the Rental Agreement.

6. Cancellation and Refunds

Cancellation and refund eligibility is governed by the Refund & Cancellation Policy and by Sections 11 and 19 of the Rental Agreement, each of which is incorporated into these Terms by reference. The Customer's payment is a non-refundable Retainer and is not refunded upon cancellation, regardless of when the cancellation occurs or the reason for it. The only circumstances in which any portion of the Retainer may be refunded are the limited scenarios described in the Luv Film Co Promise (Rental Agreement Section 11) and in the force majeure provisions (Rental Agreement Section 21).

7. Use of Equipment and Pre-Event Verification

The Equipment is rented to the Customer for personal, non-commercial use during the rental window. Use of the Equipment is governed in full by Section 6 of the Rental Agreement.

The Customer expressly acknowledges that Section 9 of the Rental Agreement requires the Customer to complete a mandatory pre-event verification protocol within 24 hours of receiving the Equipment, including powering on the Camera, charging the battery, formatting the memory card, recording three test clips of at least 30 seconds each, and playing back each clip to confirm proper capture. The Customer's failure to perform any step of the verification protocol is a complete and unconditional bar to any claim for refund, credit, or other remedy under the Luv Film Co Promise or under any other provision of the Rental Agreement or these Terms.

8. Damage, Loss, Cleaning, and Replacement

The Customer is responsible for any damage to, loss of, theft of, or destruction of the Equipment during the Customer's possession. The Customer authorizes Luv Film Co to charge the Customer's payment method on file for repair charges, replacement charges, Loss of Use Fees, and Cleaning Fees as described in Section 13 of the Rental Agreement, without further notice and without further consent. Normal cosmetic wear is included in the rental price and is not charged to the Customer, as set forth in Section 12 of the Rental Agreement.

9. Editing Services and Delivery Timelines

After the Customer returns the Equipment, Luv Film Co will deliver raw footage and a professionally edited highlight film according to the specifications of the package purchased. Standard delivery timelines are two to four (2-4) weeks following Luv Film Co's receipt of the returned Equipment. During peak wedding season (April through October) or during periods of high volume, Luv Film Co reserves up to sixteen (16) weeks from receipt of returned Equipment to deliver the final Editing Services, as described in Section 8 of the Rental Agreement. A delivery delay within this 16-week window is not a breach of these Terms or the Rental Agreement and does not entitle the Customer to any refund, credit, discount, or other remedy.

10. Artistic Release

The Customer acknowledges that video editing is a creative service involving subjective artistic decisions and that Luv Film Co retains final artistic authority over footage selection, structure, pacing, color grading, music selection, audio mixing, and length, as set forth in Section 25 of the Rental Agreement. The Customer's dissatisfaction with any aesthetic, length, music, pacing, structural, or creative element of the final edit is not a valid reason for termination, refund, credit, or other remedy. The Customer is entitled to one (1) round of minor revision requests as described in Section 25 of the Rental Agreement.

11. Intellectual Property

Site Content. The Site, including all text, graphics, logos, video content, photography, and other materials produced by Luv Film Co, is the property of All Season Digital, LLC or its licensors and is protected by United States and international copyright and trademark laws. "Luv Film," "Luv Film Co," and associated logos are trademarks of All Season Digital, LLC. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written permission.

Edited Videos and Raw Footage. Ownership of and rights to the edited videos, raw footage, and any creative works produced by Luv Film Co from footage captured on the Equipment are governed in full by Section 24 of the Rental Agreement. Luv Film Co is the sole and exclusive owner of all copyright and other intellectual property rights in any edited videos and highlight films it produces. The Customer receives a non-exclusive, royalty-free, worldwide, perpetual license to use the edited video and raw footage for personal, non-commercial purposes only, subject to the terms of Section 24 of the Rental Agreement.

Marketing License. By placing an order, the Customer grants Luv Film Co an irrevocable, worldwide, royalty-free, perpetual, sublicensable license to use selected portions of the footage in Luv Film Co's marketing, advertising, website, social media, portfolio, sales materials, case studies, and promotional content, in any medium now known or hereafter developed. The Customer may opt out of this marketing license by writing to hello@luvfilm.co before the start of the rental period, as described in Section 24 of the Rental Agreement.

12. Exclusivity

The Customer agrees that Luv Film Co is the exclusive provider of handheld camcorder rental services for the Customer's Event, as set forth in Section 22 of the Rental Agreement. The Customer may retain a traditional videographer, photographer, or photo booth operator, since those are distinct services.

13. Disclaimer of Warranties

THE SERVICES AND THE EQUIPMENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, LUV FILM CO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, DURABILITY, TITLE, AND QUIET ENJOYMENT. LUV FILM CO DOES NOT WARRANT THAT THE EQUIPMENT WILL BE FREE FROM DEFECTS, THAT FOOTAGE CAPTURED ON THE EQUIPMENT WILL BE OF ANY PARTICULAR QUALITY, THAT THE EDITING SERVICES WILL MEET ANY SPECIFIC EXPECTATION, OR THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE. THE LIMITED WARRANTIES PROVIDED IN SECTION 7 OF THE RENTAL AGREEMENT ARE THE ONLY WARRANTIES MADE BY LUV FILM CO.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LUV FILM CO, ALL SEASON DIGITAL, LLC, AND THEIR RESPECTIVE OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR AGGRAVATED DAMAGES ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, THE SERVICES, OR THE EQUIPMENT, INCLUDING ANY LOSS OF DATA, LOSS OF FOOTAGE, MISSING MEMORIES, EMOTIONAL DISTRESS, LOST PROFITS, LOST WAGES, OR COST OF SUBSTITUTE SERVICES, EVEN IF LUV FILM CO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE LIMITED REMEDIES IN THE RENTAL AGREEMENT FAIL OF THEIR ESSENTIAL PURPOSE.

THE AGGREGATE LIABILITY OF LUV FILM CO AND ITS AFFILIATED PARTIES ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, THE SERVICES, OR THE EQUIPMENT, UNDER ANY LEGAL THEORY WHATSOEVER (WHETHER CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, OR OTHERWISE), IS LIMITED TO THE TOTAL AMOUNT ACTUALLY PAID BY THE CUSTOMER TO LUV FILM CO FOR THE SPECIFIC ORDER AT ISSUE.

15. Indemnification

You agree to defend, indemnify, and hold harmless Luv Film Co, All Season Digital, LLC, and their respective officers, members, employees, contractors, agents, and affiliates from and against any and all claims, demands, suits, proceedings, judgments, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to: (a) your use of the Site or the Services; (b) your use, possession, transportation, or operation of the Equipment; (c) your breach of these Terms or the Rental Agreement; (d) any act or omission by you, any guest at your Event, any vendor you retain, or any third party at your Event in connection with the Equipment; and (e) any violation by you of any law, regulation, or third-party right, including any privacy or publicity right of any person recorded on the Equipment. This indemnification obligation survives termination of these Terms.

16. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any action, suit, or proceeding arising out of or relating to these Terms, the Site, the Services, or the Equipment shall be brought exclusively in the state or federal courts located in San Luis Obispo County, California, and each party irrevocably consents to the personal jurisdiction of those courts and waives any objection based on inconvenient forum.

17. Attorneys' Fees

In any legal proceeding arising from or relating to these Terms, the prevailing party is entitled to recover from the non-prevailing party all reasonable attorneys' fees, expert witness fees, court costs, and other expenses of litigation, in addition to any other relief awarded.

18. Changes to These Terms

Luv Film Co may revise these Terms at any time and in its sole discretion. The most current version will always be posted on the Site, and material changes will be communicated to active Customers via email. Your continued use of the Site or the Services after any change constitutes your acceptance of the revised Terms. The version of these Terms in effect on the date the Customer places an order governs that order, except where superseded by the version of the Rental Agreement accepted at checkout.

19. General Provisions

Entire Agreement. These Terms, together with the Rental Agreement, the Refund & Cancellation Policy, the Shipping & Delivery Policy, the Privacy Policy, and any order confirmation, constitute the entire agreement between the parties with respect to the subject matter and supersede all prior or contemporaneous agreements, understandings, communications, representations, and proposals, whether oral or written.

Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions remain in full force and effect.

No Waiver. No failure or delay by Luv Film Co in exercising any right under these Terms constitutes a waiver of that right.

Assignment. The Customer may not assign these Terms without the prior written consent of Luv Film Co. Luv Film Co may freely assign these Terms at any time and without consent.

Headings. Section headings are for convenience only and do not affect interpretation.

Survival. Sections that by their nature should survive termination of these Terms, including Sections 8, 11, 13, 14, 15, 16, 17, and 19, shall survive any termination.

20. Contact

Questions about these Terms can be sent to:

Luv Film Co c/o All Season Digital, LLC San Luis Obispo, California
Email: hello@luvfilm.co